Kelford Labs Daily: What’s your service mosaic?
Addressing the “buffet problem”
Addressing the “buffet problem”
Good at one thing, or offering everything?
Focus presents a choice.
Not just them, but also you.
Don’t discount yourself.
One thing for one customer at one time.
Be intrinsically credible.
What your best customers value most.
It means saying no.
Singularly credible.
“Strategy is about focus.”
“But I can’t do that, because people want…” “I’d love to do that, but people want…” “That’s how I feel about it, but people want…” I’ve heard this—hell, I’ve said this—so many times it hurts. As entrepreneurs, we started our businesses because we