The opposite of honesty
Isn’t it often true that when someone—whether a government official or a friend—is too eager to tell us what should have been assumed, we doubt them?
customers
100 posts
Never a settled product
Our immediate measure of the quality of our marketing is whether we are enjoying the process or not. We need to enjoy it, which means we need to feel confident in what we’re doing, embrace joy and celebrate our achievements, and set a measured, sustainable pace.
That which you actually do
Eleanor Roosevelt once said that “action creates its own courage.” Moving forward makes continuing on easier. Taking action builds confidence, and getting what we want is its own motivation.
What we can and cannot do
People reportedly spend about an hour every week just deciding what to watch on Netflix. And more than two hours every week deciding what to eat. And that was before the pandemic.
Getting unstuck in the middle
This is the first in a short series on moving your service business up-market through marketing strategy. If the Ever Given container ship fiasco taught us anything, it’s that getting stuck is a lot easier than getting unstuck.
Genius is the art of taking pains
Knowing what to say in our marketing is one of the most frustrating challenges business owners and marketers like you and I face every day.
A torrent of change
On May 4, 1844, over an experimental line extending the almost 40 miles from D.C. to Baltimore, Samuel Morse sent four words. A similar message sent just days before would have taken hours to arrive. Now, it travelled the distance in an instant.
You can positively unenjoy it
“You can make people feel guilty enough to do something,” advertising legend Howard Gossage once wrote, “but you can’t make them enjoy it. As a matter of fact, you can make them positively unenjoy it.” Many business owners positively unenjoy doing their own marketing.
The only way under high heaven
Unless we have an external accountability, if there’s something we should do but don’t want to do, chances are we won’t do it. At least not for long.
Flank the devil
It can be tempting to respond directly when you feel attacked. Perhaps by a competitor trying to “steal” your customers by drastically undercutting your prices. But to respond in kind is to rush headfirst into battle against someone who wants you to fight on their terms.
Dear Charlie
The task was to sell a German-made car in America, less than 15 years after the end of World War II. Oh, and it looked and drove nothing like the most popular cars of the day. So how do you introduce a new car in a hostile market dominated by giants?
Every decision is a marketing decision
My favorite cognitive bias is called “déformation professionelle.” Basically, we see the world through our jobs. It’s a bias I certainly have. I see everything through a marketing strategy lens. Often, that just makes me a boring conversation partner. But, sometimes, it actually helps.
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